Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt / proof of purchase.

Items must not smell of perfume or food or similar, any items returned in this way will be returned to the customer. 

Please return your item to:

Victoria Jenner, Field Farm Bungalow, Ewen, Cirencester, Gloucestershire GL7 6PZ

Personalised & customised items where designs have been amended as per customer choice and are non-returnable/non-refundable.

Postage is not refunded.

Sample Sale items are non returnable & non refundable.

Sizes are approximate and as described by our manufacturers' guidelines, therefore it is the customer's responsibility to ensure they choose the correct size based on the sizing guidelines.  If you are unsure you can contact us via email and we will happily advise further.

Faulty items - please email us with photos of the fault and we can provide more information upon receipt.

IMPORTANT- Please include the following when returning any item:

Full name, delivery address, order number, email address, reason for return

Failure to include the above will cause a delay.

If you are exchanging - Please enclose £4.00 for return delivery or send via Paypal using victoria@stitchedequestrian.co.uk - cheques are not accepted.

Please contact us if you have any problems with your order and I will do my very best to help

Email: hello@houseofhoopla.co.uk

    You can find our full policy on our 'Refunds Policy' page and under 'Returns' in the footer menu.

    Are there any charges for return?

    Unfortunately, we do not currently offer a free returns or collections service, any items that are to be returned are the buyers responsibility until they reach us. 

    Under the Distance Selling Regulations, the buyer is under obligation to take Reasonable Care of the items whilst in their possession. We recommend returning via a Signed For Service and obtaining a proof of postage.